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Terms & Conditions

1. Detailed description of goods and/or services
FIBERNET (Pty) Ltd is a business in the Fashion industry that provides an online service selling apparel worldwide.


2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 14 days and delivery confirmed by way courier/postal services worldwide. Import taxes may be charged at the customer's expense, this is up to the postal service and customs of each dependant country.


3. Return and Refunds policy
The provision of goods and services by FIBERNET (Pty) Ltd is subject to availability. In cases of unavailability, FIBERNET (Pty) Ltd will refund the client
in full within 60 days. Cancellation of orders by the client will attract a 0% administration fee. Refund policy can be found here: https://ninjapparel.com/pages/refunds


4. Customer Privacy policy
FIBERNET (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.


5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the NinjApparel bank account, the
details of which will be provided on request.


6. Card acquiring and security
Card transactions will be acquired for FIBERNET (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.


7. Customer details separate from card details
Customer details will be stored by FIBERNET (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.


8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).


9. Responsibility
FIBERNET (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.


10. Country of domicile
This website is governed by the laws of South Africa and NinjApparel chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


11. Variation
NinjApparel may, in its sole discretion, change this agreement or any part thereof at any time without notice.


12. Company information
This website is run by a private company based in South Africa trading as
NinjApparel and with registration number 2007/376684/07 and Director(s).


13. FIBERNET (Pty) Ltd contact details

Company Physical Address:

24 Sturdee Avenue,

Rosebank,

Johannesburg

2196,

South Africa
Email: customerservice@ninjapparel.com

Telephone: +27113010900


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