- 1. What is the best way to contact NinjaApparel?
- Enquiries can be sent to firstname.lastname@example.org
Alternatively you may call us for more pressing matters.
- 2. Where are you located?
- 407 Nerine Chambers, Road Town, Tortola, British Virgin Islands
- 3. What is your response time?
- Between 1 & 2 working days
Our friendly and well-trained customer service team is at your service.
Please remember we will always work hard to process your order as fast as possible and our customer service team will keep you as updated as possible to make your purchasing process as smooth and pleasant as possible.
- 4. What is the production and manufacturing process of NinjApparel?
- NinjApparel is a global trend spotter. We conduct extensive research into discovering the best and latest in men’s fashion globally. Our role is to hand pick and select exceptional suppliers worldwide. We ensure that our suppliers focus on quality as well as design innovation for each of our selected garments.
- 5. What is the delivery process?
- Shipping times typically vary from 10 – 30 working days depending on your geographical location. Once the goods have cleared customs, a tracking number will be allocated to your order. Please keep this order number for future tracking purposes. In extremely rare cases delivery time may exceed our estimated shipping timelines. Should the delivery time exceed 60 working days, we will provide a full cash refund to the customer.
Our customer service team will closely monitor the status of your order and be at hand for any queries you may have.
Due to the global nature of our business. Some of our suppliers are located in different geographical locations. For this reason we may ship each item individually. However this will not affect the delivery process and you can rest assured that all your items will be delivered and well received. In order to keep the global shipping free, we use international postal services.
Please note that your country may charge additional import duty fees on your order. We are not responsible for this additional fee. However it is important to note that the low weight and value of our goods result in relatively low duty fees.
For an in depth description please see our Delivery Page.
- 6. Do you offer any protection should I have made a mistake with regards to sizing, address or name issues?
- Our customer service team is always on call as mentioned above. When purchasing please do your very best to ensure that the correct information has been communicated with NinjApparel. Should you notice any mistakes after payment please contact us as soon as possible in order to make the necessary changes. Unfortunately once the parcel has been shipped we cannot change the size.
If you would like to change your order it's best to contact email@example.com
- 7. How do I make payment?
- We accept most bank cards, i.e. credit and debit cards through the secure international payment gateways Stripe and PayPal.
- 8. My hoodie is a different color to the picture on the site?
- It is important to remember that due to the plethora of differences in monitor hue and saturation settings, it is almost impossible for the same picture to look identical on two different monitors/screens. This is why there may be a slight difference in color to your hoodie and the picture on our website.
If the difference in color is more than just gradiation, please contact us and we will happily arrange an appropriate solution depending on the issue.
- 9. Do you offer refunds or exchanges?
- If a garment arrives in a damaged condition or is not the garment that you purchased, we offer a full refund if notified within 24 hours of receipt.
If your order doesn't arrive within 60 days we will provide a full refund.
We highly recommend that you use a tape measure to ensure that the size you have selected is correct for you. Please be mindful of your own personal style and preferences when ordering. Please see our Sizing Page for more information.